FAQ
SHIPPING
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Custom or made-to-order items may take longer. You will receive a confirmation email once your order has shipped.
What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What if my package is lost or delayed?
Please contact our customer service team for assistance. Note that delays can occur due to carrier issues or customs processing.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery for unused and undamaged items. Custom or sale items are final and cannot be returned.
How do I initiate a return?
Please contact our customer service team to request a return authorization. Returns without approval may not be accepted.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Do you offer exchanges?
Yes, we offer exchanges for eligible items. Contact our customer service team for assistance.
PRODUCT INFORMATION
Are your products handmade?
Many of our products are handmade or feature artisanal craftsmanship. Specific details are provided in each product description.
How do I care for my purchase?
Care instructions vary by product. Refer to the included care guide or product description for details.
What materials are used in your products?
Materials vary by item. Detailed information is available in each product description.
PAYMENT & SECURITY
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your information is protected.
Can I change my payment method after ordering?
No, once an order is placed, payment details cannot be modified.
ORDERS & ACCOUNT
Can I modify or cancel my order?
Orders can only be modified or canceled if they have not yet been processed. Contact us immediately for assistance.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and save preferences.
How do I reset my password?
Use the “Forgot Password” link on the login page to reset your password.
OTHER QUESTIONS
Do you offer gift wrapping?
Yes, gift wrapping is available for select items. Options can be found during checkout.
Can I request a custom order?
Custom orders may be available depending on the product. Contact us for inquiries.
Where can I find more information about your products?
Detailed descriptions and images are available on each product page. For further questions, reach out to our team.
Do you have a physical store?
No, we currently operate exclusively online.
How can I stay updated on new releases?
Follow us on social media or subscribe to our newsletter for updates.
For any other questions, feel free to contact us. We’re happy to help!